Refund & Return Policy

Your privacy matters to us at AquaEasy. This policy outlines how we handle your personal information—what we collect, why we collect it, and how we protect it—so you can shop with confidence.

Information We Collect

  • Basic contact details like your name, email address, phone number, and delivery address
  • Payment data (handled securely through trusted gateways)
  • Browsing behavior and interaction data to enhance your user experience

We use this information to fulfill orders, personalize your experience, and keep things running smoothly.

How We Use Your Information

  • To process purchases and provide timely delivery
  • To improve our offerings through user insights and feedback
  • To share important updates, exclusive deals, and promotional news
  • To comply with legal obligations and ensure platform security

Data Protection

  • Your data is protected using industry-grade encryption and secure server infrastructure
  • We regularly update our systems and policies to guard against threats

Sharing with Third Parties

  • We only share your information with reliable partners for order fulfillment, payment processing, and website operations
  • These service providers are contractually obligated to uphold strict confidentiality and data security standards

Cookies

  • Cookies enhance your browsing experience and help us understand user preferences
  • They assist in delivering relevant suggestions and optimizing site performance
  • You can control or disable cookies via your browser settings at any time

Your Rights

  • You can access, update, delete, or restrict the use of your personal data at any time
  • For assistance, reach out to us at privacy@aquaeasy.com

Policy Revisions

This policy may be updated occasionally to reflect changes in our services or legal requirements. We encourage you to check back periodically for the latest version.

For International Users

  • If you're outside the U.S., please note that your data may be processed on servers located within the U.S.
  • By using our platform, you agree to these international transfers as outlined in this policy. Read more.

Contact Us

Need help or have privacy concerns? Get in touch:

Email: privacy@aquaeasy.com
Phone: 1-800-AQUA-EASY
Address: 123 Water Lane, Oceanview, CA 90210

Returns & Refund Policy

We want you to be happy with your purchase. If you're not satisfied, our return and refund process is designed to be simple and fair.

Return Eligibility

  • Returns must be initiated within 30 days of purchase
  • Products must be unused, in original condition and packaging, with proof of purchase

Items Not Eligible for Return

  • Used or visibly damaged items
  • Items marked as final sale or purchased during exclusive clearance events

How to Start a Return

Contact our support team at support@aquaeasy.com with your order number and reason for return. We’ll respond with the return instructions promptly to help you through the process smoothly.

Refund Details

  • Refunds are issued to the original payment method within 7–10 business days after receiving your returned item
  • You'll receive a confirmation email once the refund is processed

Return Shipping Costs

  • Customers are responsible for shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method, as AquaEasy is not liable for lost or unreceived returns