Shopping Information
How can I place an order on Aqua Easy?
Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the instructions to enter your shipping and payment details to complete your order..
Do I need to create an account to shop?
No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and receive exclusive offers.
Can I modify or cancel my order after placing it?
If your order has not been shipped, you may contact our support team to modify or cancel it. Once shipped, changes are not possible.
How can I track my order?
After your order is shipped, you will receive a tracking number via email, which you can use to track your package.
Payment Information
What payment methods do you accept?
We accept major credit/debit cards (Visa, MasterCard, American Express).
Is my payment information secure?
Yes, your payment information is secure.
Do you offer Buy Now, Pay Later options?
No,Currently we dont have pay later option.
Why was my payment declined?
Payment may be declined due to insufficient funds, incorrect card details, or bank restrictions. Try another method or contact your bank.
Order Returns
How long does shipping take?
Standard shipping takes 3-7 business days, while expedited options are available for faster delivery.
Do you offer international shipping?
Currently, we ship within the USA. For international inquiries, please contact us.
What is your return policy?
We offer a 30-day return policy. If you’re not satisfied, return the product in its original condition for a refund or exchange.
What if my item arrives damaged or defective?
If your item is damaged or defective, please email us with photos within 7 days of delivery, and we’ll send a replacement or issue a refund.
