Refund & Return Policy

Your satisfaction is our priority! If you are not completely satisfied with your purchase, our refund and return policy ensures a hassle-free process. Please review the details below to understand how to initiate a return or request a refund.

1. Eligibility for Returns Returns are accepted within 30 days of purchase. Items must be unused, in their original packaging, and accompanied by proof of purchase. This policy helps us maintain quality assurance and ensures that all customers receive products in excellent condition.

2. Non-Returnable Items

   • Used or damaged items

   • Items purchased on clearance or during special sales

   These restrictions ensure fairness and consistency in our return process while minimizing misuse of the policy.

3. Return Process Contact our customer support team at [email protected] to initiate a return. Provide details such as your order number and reason for return. Once approved, you will receive detailed instructions on how to send the item back. We aim to make this process as seamless as possible to maintain customer satisfaction.

4. Refunds Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item. You will receive a confirmation email once the refund is initiated. Please note that the time taken for the refund to reflect in your account may vary based on your bank or payment provider.

5. Return Shipping Costs Customers are responsible for return shipping fees unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely. AquaEasy is not responsible for lost or undelivered returns.